Privacy Policy

EDEN Host Co (operated by Aden Airbnb Management LLC, “Eden”, “we”) respects your privacy. This policy explains what personal information we collect through edenhostco.com and when you stay with us, how we use it, and the choices you have.

Information we collect

• Booking requests: your name, email address, phone number, dates, number of guests and anything you write in your message.
• Homeowner and contact enquiries: the details you choose to send us, such as your name, contact information and property details.
• Payments: card payments are handled by Stripe. We receive confirmation of payment and limited details (such as the amount and the last four digits of the card), but never your full card number. For e-Transfers we receive the sender’s name and email as shown by your bank.
• During your stay: messages you send us, and any information needed to resolve a problem or damage.
• Technical information: like most websites, our hosting provider records basic technical data (such as IP address and browser type) to keep the site secure and working. We do not use advertising or tracking cookies.

How we use it

• To respond to your request, confirm and manage your booking, and take payment.
• To send booking emails, arrival instructions and receipts, and to contact you about your stay.
• To keep the homes safe, prevent fraud and enforce our booking terms.
• To keep the business and tax records the law requires.

We do not sell your personal information or use it for third-party advertising.

Who we share it with

We share information only as needed to run your booking, with:

• Service providers that work on our behalf: Stripe (payments), Resend (email delivery), Vercel and Upstash (website hosting and booking storage) and Google Fonts (website fonts).
• The people who look after the homes, such as cleaners and maintenance staff, who receive only what they need (for example, your arrival dates).
• Booking platforms: to prevent double bookings we share the dates of your stay with Airbnb and VRBO calendars, but not your name or contact details.
• Authorities or advisers when required by law, to collect and remit taxes, or to protect our rights, property or safety.

Some of these providers store data in the United States or Canada.

How long we keep it

We keep booking and payment records for as long as needed for the booking and for our tax and accounting obligations (generally up to seven years), then delete them. Enquiries that don’t lead to a booking are deleted when no longer needed.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you non-essential emails, by writing to info@edenhostco.com. Depending on where you live (for example, in Canada or certain US states) you may have additional rights under local privacy law, and we will respond within the time those laws require. We may need to keep some records where the law requires it.

Security

We use reputable providers, encrypted connections and limited access to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe.

Children

Our website and booking service are not directed to children, and bookings must be made by adults.

Changes

We may update this policy from time to time; the date at the top shows when it last changed.

Contact

EDEN Host Co (Aden Airbnb Management LLC)
Email: info@edenhostco.com · Phone: 613-266-3570